Privacy Policy

Last updated Aug 4, 2026

Privacy Policy Last updated: August 4, 2026 1. Overview This Privacy Policy explains how HyperCoach LLC ("HyperCoach," "we," "us") collects, uses, shares, and protects personal information when Coaches and Clients use the HyperCoach platform (the "Platform"). By using the Platform, you agree to this Policy. 2. Our Role (Controller vs. Processor) For information a Coach collects about their Clients through the Platform, the Coach decides how and why that information is used (the "controller"), and HyperCoach acts as a service provider / processor that handles the information on the Coach's behalf and under the Coach's instructions. For account, subscription, and billing information we collect directly from Coaches, and for platform-level analytics and security, HyperCoach is the controller. Coaches are responsible for having a lawful basis and any required consents to collect and process their Clients' information, and for providing their Clients any notices their own laws require. 3. Information We Collect - Account information: name, email, username, password, business name, role, and profile photo. - Team information: for Coaches' team members, their name, contact details, role, permissions, and (where used) compensation and scheduling settings entered by the business. - Coach subscription and payment information: your plan, billing status, and payment details, which are processed by our payment processor (Stripe); we do not store full card numbers. - Payment and transaction information (Coach–Client): when a Coach collects payments from Clients through the Platform, we and Stripe process transaction amounts, dates, status, the platform fee, and related records through Stripe Connect. Full card data is handled by Stripe, not stored by us. - Client profile and coaching information: contact details, social links, profile photo, and the health and fitness information entered by the Client or Coach — for example body weight, measurements, progress photos, workout and set logs, nutrition and food-log data, check-in responses, and other health markers. - Content and communications: messages sent through 1:1 chat, community channels, internal team chat, and help desk / support tickets, plus files, photos, and videos you upload. - Signatures and acknowledgments: records of waivers, action items, or check-ins you sign or acknowledge electronically, including a timestamp. - Scheduling information: sessions, bookings, and any calendar links you connect. - Notifications data: email, push-notification tokens, and, where you opt in, mobile phone number for SMS. - Usage and device information: log data, device and browser information, and basic analytics needed to operate and secure the Platform. 4. Sensitive Health Information Health and fitness information, including progress photos and body metrics, can be sensitive. We collect and process it only to provide the Platform's coaching features and only as directed by the Coach and Client. We do not sell health information and do not use it for advertising. Depending on your location, additional rights or protections may apply. 5. How We Use Information We use information to: provide and maintain the Platform; enable coaching, workout and nutrition tracking, check-ins, scheduling, and communication; process Coach subscriptions and facilitate Coach–Client payments and the platform fee through Stripe; send notifications and transactional messages; secure the Platform, prevent abuse, and debug; provide customer support through the help desk; produce aggregated, non-identifying analytics to improve the Platform; and comply with law. We do not sell your personal information. 6. How We Share Information We share information: with the Coach a Client is connected to (a Client's coaching information is visible to their Coach and that Coach's authorized team members according to their permissions); with service providers that help us run the Platform, under obligations of confidentiality, including — - Cloud hosting, database, file storage, authentication, and realtime services (Supabase); - Payment processing (Stripe, including Stripe Connect); - Email and SMS delivery, push-notification, and error-monitoring providers; - Scheduling / calendar services you choose to connect; — and when required by law or to protect rights and safety, and in connection with a business transfer (such as a merger or acquisition). We do not share your information with advertisers. The specific list of service providers (subprocessors) may change; a current list is available on request or as posted. 7. Cookies and Local Storage The Platform uses necessary cookies and local device storage to keep you signed in and remember your display preferences (such as light or dark mode). We do not use them for advertising. 8. Data Retention and Account Deletion We keep information for as long as your account is active and as needed to provide the Platform. When a Client account is deleted or a Client is offboarded, it is generally deactivated and archived so the Coach retains a business record, rather than being immediately erased. When a Coach ends their account, associated data is archived and then removed in line with our processes and applicable law, subject to the export window described in our Terms. We may retain limited information as required for legal, security, tax, or accounting purposes (for example, transaction records). 9. Security We use reasonable technical and organizational measures to protect information, including per-account access controls, tenant isolation so one business cannot access another's data, encryption in transit, and access-limited storage. No system is completely secure, and we cannot guarantee absolute security. 10. Your Rights and Choices Depending on your location, you may have rights to access, correct, export, or delete your personal information, or to object to or restrict certain processing. Because Coaches control their Clients' coaching information, Clients should direct these requests to their Coach; Coaches and other users may contact us at the address below and we will assist as required. You can also update your profile, manage notification preferences, and opt out of non-essential emails or texts (reply STOP) in your settings. We will respond as required by applicable law. 11. Children The Platform is not intended for anyone under 18, and we do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will take appropriate steps. 12. International Users We may process and store information in the country where we and our service providers operate, which may be the United States. Where required, we take steps to protect information transferred across borders. 13. Changes to This Policy We may update this Policy from time to time. Material changes will be posted here with a new "Last updated" date. 14. Contact HyperCoach LLC Privacy questions: support@hypercoachhq.com

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